Support

From Yuku Help

Every community has a built in support system that allows you to offer a ticket system for help for your own members.

A link to put a ticket in will appear on the main page of your board.

Even unregistered users can put in a ticket, which means that they can still contact you if they are unable to log in and post. They will be required to provide an email address so that you can respond to them.

The support ticket system looks just like your pm system, so it's familiar to use.

When you log in to support, you are switched to the support account. You cannot leave your board while logged in to support. You will be prompted to switch back to your normal profile if you do.

When you read each ticket, there is a blue button at the bottom of the message that reads "escalate". This button will send the ticket to yuku team, which you can do if you think that the problem is beyond your power to resolve, or if it is a bug.