Not Receiving Emails
From Yuku Help
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Are you not receiving ezboard/Yuku emails?
If you are not receiving emails from ezboard or Yuku (validation email for a new account, forgot password email, subscribe to topic email, helpdesk ticket key), the emails are probably being filtered as spam by your email provider. Spam filters are getting more aggressive and the result is that some wanted emails will be filtered.
If you have a Bulk or Junk or Spam folder for your e-mail account, check there for your missing ezboard emails.
How do I set my email not to block ezboard emails?
Different email providers have different ways to set this, but if you look around in your account management area on your ISP website, you should be able to find choices to customize your spam filter settings. Here are the methods to adjust settings on some of the major email providers:
AOL Users
There has been an increase in reports of AOL and Compuserve users not ezboard email. This corresponds to an update in the spam filtering program for AOL 8.0 and 9.0.
AOL will automatically send emails from ezboard to the spam folder. If you are having emails from ezboard going to the AOL spam folder, you need to add these email addresses to your address book. And make sure your settings are for "email from people in my address book are never spam".
- noreply@ezboard.com
- help@ezboard.com
- helpdesk@ezboard.com
- staff@yukucorp.com
- staff@mgr1.yuku.com
The default for the Spam filter is Mail from senders in your Address Book and Buddy list will always be delivered to your main mailbox
You also need to be sure that they don't have it set to automatically delete spam. You can set it to put emails in the spam folder and hold it for 3 days. This gives you time to look for expected registration type emails.
AOL keyword: spam controls. Alternatively click on Spam Controls link in mail management or Mail > Block Unwanted Mail and select "Blocked mail" should be "Delivered to the Spam Folder"
From time to time AOL will delay the delievery of emails from ezboard. Most of the time the emails will be deliever in minutes but at peak times it may be 12-48 hours before they arrive in your email.
Hotmail Users
If you use Hotmail, ezboard emails will automatically go to your junk folder if you use the default spam filter settings.
There are several things you can do to prevent this:
- Log into your Hotmail account and in the upper right click OPTIONS
- Mail Options > Junk E-Mail Protection
- There are 3 settings for the junk filter. Choose your Junk E-Mail Filter level:
- Low - obvious junk e-mail is caught.
- Enhanced - most junk e-mail is caught. (this level is the default)
- Exclusive - you will only receive e-mail from addresses appearing in your Contacts, service announcements from Hotmail, and messages you have consented to receive from MSN.
Note: At Enhanced and Exclusive levels, wanted messages are occasionally identified as junk e-mail. Check your junk e-mail folder regularly to make sure wanted e-mail has not been moved there.
At Enhanced and Exclusive levels, all ezboard emails will go into the junk folder. I have not tested the Low setting yet.
The next section to check in options is
- Safe List - Messages from e-mail addresses on this list will not be filtered as junk e-mail.
In that section, enter ezboardcorp.com, yukucorp.com, ezboard.com and ezboard.net as domains to add to the safe list. (I think we are doing away with emails from ezboard.net, but it won't hurt to add this to the safe list)
Also, you should make sure that your junk folder is set to save junk mail instead of automatically deleting it. The default setting is to save it for a period of time but there is also an option to have it deleted immediately.
You can also add these addresses to your Hotmail address book, it is less likely to be seen as spam if it's on your contacts list.
- noreply@ezboard.com
- help@ezboard.com
- helpdesk@ezboard.com
- staff@yukucorp.com
- staff@mgr1.yuku.com
Hotmail may delay the delivery of ezboard emails. They have marked ezboard emails to be delivered in bulk. It may be delayed a few hours, a few days or a week, and in some cases not at all.
Yahoo Users
Just like Hotmail and AOL, Yahoo will have periods where they will block or delay the delivery of ezboard/yuku emails. Be sure that you have these email address in your address book.
- noreply@ezboard.com
- help@ezboard.com
- helpdesk@ezboard.com
- staff@yukucorp.com
- staff@mgr1.yuku.com
Be sure that you have your spam guard set to move emails that yahoo believes may be spam to the bulk mail folder, rather than auto deleting them. If you have your settings set to auto delete, you won't be able to recover valid emails marked as spam in error.
Yahoo has tutorials on how their spam filters work - Classic email and New email
